Klever
  • Home
  • Global
  • Exchange
  • Wallet
  • Education
  • NFTs
  • Announcements
  • Opinions
  • Marketcap
No Result
View All Result
  • Login
  • Register
Klever News
  • Home
  • Global
  • Exchange
  • Wallet
  • Education
  • NFTs
  • Announcements
  • Opinions
  • Marketcap
No Result
View All Result
Klever News
Home Exchange

Excellent Customer Support has the power to transform a business

by James Enajite
January 11, 2022
in Exchange, Global, Wallet
Reading Time: 3 mins read
3k
A A
0
Share on FacebookShare on Twitter

Many factors contribute to the current and future popularity of a project among its users and prospective customers.

In order for a business to grow and succeed, a high level of customer support is necessary. Whether they are in the food and beverage industry, telecoms, or information technology, large corporations need customer support to reach and retain their customers. They contact customer service for questions or problems related to products or services.

You might also like

Klever joins Web3 Domain Alliance to advance blockchain naming ecosystem

Klever joins Web3 Domain Alliance to advance blockchain naming ecosystem

February 22, 2023
7.4k
Klever Wallet: A Secure Solution for Managing Your Crypto Assets

Klever Wallet: A Secure Solution for Managing Your Crypto Assets

February 14, 2023
7.4k

What is customer support?

Customer support refers to a range of services that help customers make cost-effective and correct use of a product or service. A product support service may include planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product within and outside of an organization. 

As stated below, there are various types of customer support available.

  • Proactive Support Automation: This refers to support automation solutions that minimize downtime and enable 24×7 availability. This is achieved by constant health check tracking with diagnostic procedures to enable issue monitoring and problem solving. Emerging analytics techniques including machine learning and machine reasoning further enable proactive support capabilities.
  • Preemptive Support Automation: This refers to a support solution that utilizes information that is either generated or gathered from an application or service, e.g. log files, database queries, configuration changes, etc. This information can then be exploited to predict service degradations or interruptions. The upshot of this is a higher level of service/application availability for the underlying application. Preemptive activities have helped best-in-class organizations to take cost control and customer experience to new levels, building trust and customer loyalty. The preemptive outcome effect is a sustained positive service continuity and performance effect on the targeted product behavior.
  • Organizations use Self Support Automation to provide their support structures with on-line libraries, tools, and troubleshooting solutions that can diagnosis and resolve problems and incidents automatically and precisely. Most organizations now have embedded chatbots and digital virtual assistants on their websites as emerging technologies for self-help.

While all these technologies can be automated, it would be impossible without the proactive staff and team members of the organization to ensure deliverables reach the customer or user as scheduled. Klever’s Customer Support Operations department is headed and managed by a fast-tongued Dutchman named Mathijs Bok.

Mathijs can solve problems fast because of his quick thinking. He manages a global team of 13 people who are smart, quick-witted and work 24/7 just like our AI robots, and he is indeed an excellent manager. Whenever their customers have problems, they respond quickly and with great detail. 

The response time for each ticket raised by the team is less than three minutes, making them the best in the crypto space. In addition to the above automation tools, they also connect with all our social media platforms in order to track and respond to issues of concern as soon as possible. Besides handling around 2000 tickets a month and 750 chats per month, we also ensure 94% satisfaction rates for every ticket raised by our users globally.

The graph below shows how users contacted the customer support department in the past 90 days, 53% by web ticket, 29% by email ticket, 17% by chat. 

The customer support department of Klever seems to have superhuman capabilities which some robots can’t match. In a supersonic manner, the team resolved 53% of the tickets within 1 day and 43% within 24-72 hours.

As a result, Klever users are assured that whenever there is a problem or concern, a customer service representative will be there within minutes to assist them. 

Let us know what you think about Klever’s excellent services?

James Enajite

Klever Writer
Follow me on Twitter

Tags: crypto helpcrypto servicecrypto supportcustomer service
Advertisement Advertisement
Previous Post

Klever Exchange to launch new NFT features

Next Post

Metaverse is here, and you are among the early investors

James Enajite

James Enajite

A passionate lover of crypto and mankind with an active mind to create content to educate everyone within my sphere of influence. An entrepreneur with an open heart to accommodate young aspiring individuals to achieve their best in a global space.

Related Stories

Klever joins Web3 Domain Alliance to advance blockchain naming ecosystem

Klever joins Web3 Domain Alliance to advance blockchain naming ecosystem

by Klever
February 22, 2023
0
7.4k

We are excited to announce that Klever has recently joined the Web3 Domain Alliance, a group dedicated to promoting the...

Klever Wallet: A Secure Solution for Managing Your Crypto Assets

Klever Wallet: A Secure Solution for Managing Your Crypto Assets

by Isabela Bellumat
February 14, 2023
0
7.4k

With so many options available, it can be difficult to determine which wallet is the best choice for your digital...

The Rise of Decentralized Autonomous Organizations: Transforming the Future of Business and Society

The Rise of Decentralized Autonomous Organizations: Transforming the Future of Business and Society

by Warren Manuel
February 10, 2023
0
7.3k

Imagine a world where businesses and organizations operate with complete transparency, security, and autonomy. A world where intermediaries and central...

Revolutionizing Investment: Can AI be Your Next Financial Advisor?

Revolutionizing Investment: Can AI be Your Next Financial Advisor?

by Warren Manuel
February 9, 2023
0
7.3k

Investment and financial management have come a long way in the digital age. With the advent of Artificial Intelligence (AI),...

Next Post

Metaverse is here, and you are among the early investors

Klever & Polkadot collaborate to enable the DOT token in the Klever ecosystem

Download Klever Wallet Download Klever Wallet Download Klever Wallet
ADVERTISEMENT

Recommended

Ethereum

Coin of the Week: Ethereum (ETH)

November 14, 2021
7.5k
Tron (TRX)

Coin of the Week: Tron (TRX)

May 19, 2022
7.5k

Popular Story

  • Stand a chance to win your share of 10,000 KLV

    Stand a chance to win your share of 10,000 KLV

    8357 shares
    Share 3343 Tweet 2089
  • Test drive Klever Wallet, K5 and Win 1000 KLV & 1 KFI

    7030 shares
    Share 2812 Tweet 1758
  • Bitcoin battles back from record losses to $21,000

    5915 shares
    Share 2366 Tweet 1479
  • Klever showcases its blockchain ecosystem on a Time Square billboard

    5359 shares
    Share 2144 Tweet 1340
  • K5 adds new blockchain and KleverSafe support in the latest Android version

    5072 shares
    Share 2029 Tweet 1268

Follow us on Twitter

Klever News

Join the Klever community
Growing together we are stronger.
Be sure to follow us on social media to stay up to date.

Categories

  • Announcements
  • Coin of the Week
  • Education
  • Exchange
  • Games
  • Global
  • Hardware Wallet
  • Market Updates
  • NFTs
  • Opinions
  • Sponsored
  • Wallet
Download Klever Wallet Download Klever Wallet Download Klever Wallet
ADVERTISEMENT

Recent News

Klever joins Web3 Domain Alliance to advance blockchain naming ecosystem

Klever joins Web3 Domain Alliance to advance blockchain naming ecosystem

February 22, 2023
Klever Wallet: A Secure Solution for Managing Your Crypto Assets

Klever Wallet: A Secure Solution for Managing Your Crypto Assets

February 14, 2023
  • Sponsored Content
  • Advertise
  • Contact Us
  • RSS Feed

© 2022 Klever News - Premium Crypto news & insights by Klever Finance.

  • Login
  • Sign Up
No Result
View All Result
  • Home
  • Global
  • Exchange
  • Wallet
  • Education
  • NFTs
  • Announcements
  • Opinions
  • Marketcap

Welcome Back!

Sign In with Google
OR

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Sign Up with Google
OR

Fill the forms below to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
-
00:00
00:00

Queue

Update Required Flash plugin
-
00:00
00:00
Go to mobile version