• Latest
  • Trending

24/7 Support: Is It a Must-have Feature of a Crypto Exchange?

May 19, 2022

Weekly Klever News Newsletter – May 28, 2022

May 28, 2022

Klever Exchange launches API keys for all users

May 27, 2022
Klever NFT Marketplace lets you buy and sell Devikins

Klever NFT Marketplace lets you buy and sell Devikins

May 27, 2022
KuCoin Isolated Margin Increases Maximum Leverage to 10x on KLV Trading Pair

KuCoin Isolated Margin Increases Maximum Leverage to 10x on KLV Trading Pair

May 27, 2022

K5 latest updates in Android and iOS stores

May 27, 2022
ENJ in Klever Exchange

Klever Exchange lists Enjin Coin (ENJ)

May 26, 2022

Misha hosts Klever co-founder & Director of BD & Strategy JP

May 26, 2022
Klever Exchange lists Chainlink

Klever Exchange lists Chainlink (LINK)

May 26, 2022
How whales manipulate the crypto market

How whales manipulate the crypto market

May 26, 2022
trade mana

Overview MANA – Trade is live on Klever Exchange

May 25, 2022

SOL swap available in Klever Wallet

May 24, 2022

Has Doge converted to Shiba Inu?

May 24, 2022
Klever
  • Home
  • Global
  • Exchange
  • Wallet
  • Education
  • NFTs
  • Announcements
  • Opinions
  • Marketcap
No Result
View All Result
  • Login
  • Register
Download Wallet
Klever News
  • Home
  • Global
  • Exchange
  • Wallet
  • Education
  • NFTs
  • Announcements
  • Opinions
  • Marketcap
No Result
View All Result
Klever News
No Result
View All Result

24/7 Support: Is It a Must-have Feature of a Crypto Exchange?

James Enajite by James Enajite
May 19, 2022
in Exchange, Global
Reading Time: 5 mins read
414 8
A A
0
Share on FacebookShare on Twitter

The world is transforming totally into a virtual ecosystem and there is an urgent need to evolve in every form of activity in it. 

However, this evolution cannot happen without education and knowledge. Both of them, you can acquire through studying and guidance. 

You might also like

Weekly Klever News Newsletter – May 28, 2022

May 28, 2022
3.3k

Klever Exchange launches API keys for all users

May 27, 2022
1.2k

So, if you ever want anything that you believe in to grow, it’s very important to share knowledge and support. 

What is customer support?

Customer support is a culmination of services rendered to customers in order to assist in mitigating cost-effectiveness and the correct use of products and services. 

It includes the following but is not limited to assistance in planning, installation, training, maintenance, troubleshooting, upgrading, and the disposal of a product when necessary.


What were customer support services in the past?

Customer support is an integral part of any business, as this was usually a department carved out to help mitigate the challenges faced by users of the product or service.

In the past, customer support was responsible for communicating the solutions to customers’ problems. 

These usually involved the recruitment of staff who would be trained to understand the product that was being sold and would be on standby to give response to users as at when due.

What are the customer support services today?

The internet has totally transformed the way businesses are run on a global scale. 

It would not be cost-efficient for any company that wants to compete on a global scale to hire staff in every nation of the world to manage customer challenges.

Consequently,  in order for any business to achieve considerable growth and succeed there is the need to transform how customer challenges are managed by the use of smart technological methods of executing customer support service. 

No matter if the companies are in the telecoms or information technology, food and beverage industry, crypto and blockchain technology industry. 

These large corporations need customer support to help manage the requirements of their customers when it comes to challenges. 


Why the need for customer support in crypto exchange?

The creation of crypto exchanges in the past few years has led to a large number of new users, which has also come with its advantages and disadvantages in the form of challenges.

The technology to manage the influx of new users on crypto exchanges requires an in-depth analysis to tackle associated challenges that may arise in the course of the services rendered. 

Take the conspicuous 2017 bull run for crypto markets: 

There were so many system crashes that were associated with the crypto exchange that this led to users becoming frustrated as most of them wanted instant access to customer support but were unable to reach anyone. 

It generated a necessity for the deployment of an automated system in order to handle customer requests. 

However, these crypto exchanges implemented the use of self-support automation to provide their support structures with online libraries, tools, and troubleshooting solutions that can diagnose and resolve problems and incidents automatically and precisely.  

Consequently, this has helped to reduce the influx of customer complaints as the associated challenges were now answered in an automated manner to reduce the number of tickets that are generated on a daily basis. 

Needless to say, customer satisfaction is a key factor in any business and every crypto exchange is presently striving to achieve this feat by delivering the user experience of the customer support representatives.

Hence the need to have a 24/7 support system to deliver the required response for users’ challenges from the crypto exchange.


How do exchanges respond to customer requests?

In recent times, most exchanges have deployed automated customer response applications with the use of set algorithms that can tackle basic customer complaints.

Where there are more complex challenges, such customers are asked to raise tickets which are acted upon by actual customer service representatives for resolution.  

There is the perception that cryptocurrencies are complicated and difficult to use by new users, however, with a good customer service support system, users can get first-hand experience that can make crypto look entirely different and simple.


Possible challenges faced by users in a crypto exchange

There are several challenges faced by users in the crypto exchanges that must be tackled by the customer services to ensure the users have a seamless experience in quality service response. 

These are mostly surrounded around the users’ network, transaction fees, and the possibility of a slow internet connection which usually times out the transaction of the user.  

It is pertinent to note that users should always ensure they follow simple instructions outlined in the automated systems to help them resolve their basic challenges.

The Klever team takes pride in our excellent customer service support that is available 24/7/365 for our dear users, as we ensure every ticket raised in times of difficulty is treated with top priority with a goal to resolve it.

With those solutions, we truly hope that eventually, this will leave a smile on the faces of our customers in a Klever way.

It is indeed a Klever thing to do

Tags: crypto helpdeskcrypto supportcrypto wallet supporthelpdesksupport
Previous Post

Guide to crypto trading: How to Use Limit Orders?

Next Post

XRP/USDT available on Klever Swap

James Enajite

James Enajite

A passionate lover of crypto and mankind with an active mind to create content to educate everyone within my sphere of influence. An entrepreneur with an open heart to accommodate young aspiring individuals to achieve their best in a global space.

Related Stories

Weekly Klever News Newsletter – May 28, 2022

by Warren Manuel
May 28, 2022
0
3.3k

Klever News this week - Misha Lederman hosts JP, Klever co-founder, and Director of BD & Strategy. As of this...

Klever Exchange launches API keys for all users

by Warren Manuel
May 27, 2022
0
1.2k

API keys provide third-party sites and applications with access to trading markets on Klever. Klever is pleased to announce the...

Klever NFT Marketplace lets you buy and sell Devikins

Klever NFT Marketplace lets you buy and sell Devikins

by Jagdish Kumar
May 27, 2022
0
1.3k

Devikins is a game developed by Moonlabs, a decentralized indie studio created by veterans of the game industry.  It is...

KuCoin Isolated Margin Increases Maximum Leverage to 10x on KLV Trading Pair

KuCoin Isolated Margin Increases Maximum Leverage to 10x on KLV Trading Pair

by Warren Manuel
May 27, 2022
0
2.6k

KuCoin Isolated Margin has increased the maximum leverage of KLV to 10x, in order to provide a better trading experience...

Next Post

XRP/USDT available on Klever Swap

Download Klever Wallet Download Klever Wallet Download Klever Wallet
ADVERTISEMENT

Recommended

Ethereum

Coin of the Week: Ethereum (ETH)

November 14, 2021
3.3k
Tron (TRX)

Coin of the Week: Tron (TRX)

May 19, 2022
3.3k

Popular Story

  • Klever Exchange launches API keys for all users

    32 shares
    Share 89 Tweet 56
  • How whales manipulate the crypto market

    562 shares
    Share 372 Tweet 232
  • K5 latest updates in Android and iOS stores

    487 shares
    Share 188 Tweet 117
  • Klever Mainnet Migration with KLV 100% APR Staking Event now live!

    606 shares
    Share 242 Tweet 152
  • KuCoin Isolated Margin Increases Maximum Leverage to 10x on KLV Trading Pair

    158 shares
    Share 188 Tweet 117

Follow us on Twitter

Klever News

Join the Klever community
Growing together we are stronger.
Be sure to follow us on social media to stay up to date.

Categories

  • Announcements
  • Coin of the Week
  • Education
  • Exchange
  • Global
  • Hardware Wallet
  • Market Updates
  • NFTs
  • Opinions
  • Wallet
Download Klever Wallet Download Klever Wallet Download Klever Wallet
ADVERTISEMENT

Recent News

Weekly Klever News Newsletter – May 28, 2022

May 28, 2022

Klever Exchange launches API keys for all users

May 27, 2022
  • Marketcap
  • Sponsored Content
  • Advertise
  • Contact Us

© 2022 Klever News - Premium Crypto news & insights by Klever Finance.

  • Login
  • Sign Up
No Result
View All Result
  • Home
  • Global
  • Exchange
  • Wallet
  • Education
  • NFTs
  • Announcements
  • Opinions
  • Marketcap

Welcome Back!

OR

Login to your account below

Forgotten Password? Sign Up

Create New Account!

OR

Fill the forms below to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Clear Clear All
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
-
00:00
00:00

Queue

Update Required Flash plugin
-
00:00
00:00